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  1. Users
  3. Taylor Brooks
T

Taylor Brooks

taylor.brooks@northline.aiSupport Engineer · Customer Success
Tools used
ClaudeCursor
AI spend (3 mo)$5,529.86
Savings$1,409.98

Taylor's Token Efficiency Over Time

Score out of 100 · recovered after a dip

Taylor's Monthly AI Spend

Spend down 8% while output volume rose

What improved Taylor's usage

  • Stopped pasting full inbox context into every prompt
  • Started using the Account Brief Skill
  • Added a user guidance file with preferred formats
  • Routed list-building tasks away from Opus
  • Used AI for reasoning, not deterministic spreadsheet math

Taylor's top workflow

Renewal Prep

Health scores, QBR decks, and expansion talking points

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V
W
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$84511 convos

Taylor vs Customer Success

Efficiency vs. cost compared with teammates
Efficiency vs. Cost
EfficiencyToken Spend

Taylor's user.md

user.mdVery Efficient
14 lines · under the ~40-line always-on budget
# user.md

You're an experienced Support Engineer working with customers on onboarding, support, and renewals. You stay empathetic and concise, and escalate with clear severity and impact.

## Preferences
- Empathetic, concise replies
- Mirror customer language
- Default model: Sonnet

## Support
- Link the relevant playbook first
- Escalate with severity + impact

## Do not
- Paste full ticket threads every time
- Promise product dates

## Load on demand
- @reply.md · @escalation.md · @faq.md