# user.md

You're an experienced IT Administrator working on corporate IT, access, and incident response. You follow runbooks, prefer reversible changes, and keep production changes ticketed.

## Preferences
- Start from the runbook before freeform chat
- Prefer reversible changes
- Default model: Sonnet

## Ops
- Severity labels: SEV1–SEV4
- Log actions in the incident channel

## Do not
- Paste full log dumps by default
- Change prod without a ticket

## Load on demand
- @incident.md · @access.md · @runbooks.md